Outsunny 3 x 4m Retractable Pergola with Aluminium Frame in Dark Grey

Delivery Information

We offer free delivery to UK mainland.

24 hours dispatch (except weekends and bank holidays).
- UK Mainland delivery between 1-5 working days.

Sometimes it’s possible to deliver it earlier depending on when the order is placed. If you require an urgent delivery, email support@refinedhomeliving.co.uk to discuss how we can help.

Once your order has been dispatched, you will be emailed your tracking information where you can track the status of your order. The courier may contact you regarding your order with the telephone number you provided at the time of ordering.

We deliver to most UK locations, however, some locations will incur an additional surcharge. Please email support@refinedhomeliving.co.uk for more information

Additional Surcharge Areas:
Deliveries to the following addresses will incur an additional surcharge:

Scotland: AB, DD, FK8, FK9, FK11, FK12, FK13, FK14, FK15, FK16, FK17, FK18, FK19, FK20, FK21, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV63, IV99, KY, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PH1, PH2, PH3, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50, TR17, TR18, TR19

Scottish Highlands: IV40, IV52, IV53, IV54, PA20, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14

Guernsey, Jersey, Isle of Man, Shetland Islands, Outer Hebrides, Isles of Scilly: GY, JE, KA27, KA28, PA41, PA42, PA43, PA44, PA60, PA61, PA76, PA77, PA78, PA45, PA46, PA47, PA48, PA49, HS, IM, ZE, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PH42, PH43, PH44, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV55, IV56, IV51, KW15, KW16, KW17

Damaged Goods

If any item is found to be damaged upon arrival, please contact us by emailing support@refinedhomeliving.co.uk within seven days. We will then assist and provide you the information required, along with ways we can resolve the issue at hand.

Unwanted Goods

If an item has been incorrectly ordered or is no longer wanted and you are a consumer, you can exercise your 30-day “cooling off” rights. Please contact us by emailing support@refinedhomeliving.co.uk. We will then assist and provide you with full details on resolving your issue.

Items should be returned to us unused and boxed as new and in the same manner as per received in the original packaging. We will send you a refund for the returned goods less damage caused by unnecessary handling within 14 days of receiving the goods back or at least proof that you have sent them.

Refunds will be paid back via the original payment method and will take between 7-14 days to process and hit your account. You will be notified once we have received the item and it has been processed. If your refund has not been processed after four weeks of returning the item(s) please contact us.

Missing Parts

If your item appears to be missing any parts, please contact us within 30 days of delivery by emailing support@refinedhomeliving.co.uk  so we can assist you further in resolving the issue. When contacting us, please ensure you include the item name and code, along with the part you believe to be missing.