Oseasons¨ Sicilia Rattan 2 Seat Bistro Set in Dove Grey with Black Glass

Delivery Information

Handling & Delivery Times

On average, it takes Refined Home Living less than 24 business hours to dispatch your order from our warehouse.

• DPD (Medium to Large items): 48-72 Hours with Tracking
• Pallets (very large items such furniture sets or fire pits): 72-96 Hours on average. Book-in Service (Working Phone number is required) with Tracking

Parcels

Our parcel services will be a standard delivery without book-in confirmation to the customer. Our parcel delivery service is 2-3 working days on average, depending on the parcel size and location. Depending on the parcel courier, some parcels may or may not require a signature upon receiving the goods, however they can be signed by a neighbor if you are not home.

Pallets

Our larger products may qualify for a pallet service delivery. Our standard pallet delivery service is a 3+ working day curb side delivery. Due to the pallet courier drivers contract, the driver may not be able to help to unwrap the product or take it off the pallet. The pallet will be left with the customer to dispose of. All of our pallet deliveries will require a valid customer phone number before delivery can be arranged. Our Pallet service provider will always ring the customer to agree a date before delivery. Express or dedicated day deliveries (which will have to be communicated to us on or prior to the order) will not be valid for a book-in delivery (customer will not be phoned before delivery). Next day pallet deliveries will be more expensive and will require additional payment.

Tracking Numbers

All of our couriers generate working tracking numbers. We can supply the tracking number upon request once we have dispatched your order. By default we do not send out tracking numbers automatically. To receive a tracking number, please email support@refinedhomeliving.co.uk or call us on 03330504987 with your order number ready.

Additional Charges

All of our items include Free Shipping, however, this is representative for UK mainland only (Scotland, Ireland and the Channel Islands will incur additional charges) payment of which will be required prior to shipment. Simply send us an email to support@refinedhomeliving.co.uk or call us on 03330504987 and we will give you a quote in reference to your post code. Our Free Shipping is representative of a typical Monday to Friday delivery schedule. Saturday, Sunday, Bank Holidays and Public Holidays are not covered by the Free Delivery charge. You will need to pay additional charges to receive the item outside of the typical working week. Simply send us an email to support@refiendhomeliving.co.uk or call us on 03330504987 and we will give you a quote.

Returns & Damages

At Refined Home Living, we strive for your complete satisfaction with your purchase. We accept returns within 28 days from the day you received your purchased goods, regardless of the reason. If you simply changed your mind, you will need to cover the return shipping costs. However, for cases such as misleading images or descriptions, or if the goods arrived damaged, we will cover the return costs.

For damaged items, whether received damaged or damaged during use within the warranty period, we offer several options: free replacement, partial refund, or collection and full refund. To initiate this process, please email us at support@refinedhomeliving.co.uk with photos of the damage and a brief description of how it occurred.

Please Note: When returning items, please ensure they are placed back into their original packaging. For large bulky items, please return them on the wooden pallet if available. If you do not have the original boxes or pallet, please inform us. We may supply a pallet if needed, but we require the original packaging for safe transit back to us. Additionally, we will need a date from you when someone will be available for collection.